We don’t have many people change or cancel but in the event it does occur we want to let you know exactly how it will work.
- Full refund (net of a 6% change fee discussed in transfers section below) if you cancel within 14 days of purchase & prior to submitting the Social Media Branding Questionnaire.
- 50% refund if you cancel within 30 days of purchase & prior to initiating any services beyond Social Media Branding.
- A pro-rated refund (up to a maximum of 50% of purchase price) will be offered, based on lead numbers generated to-date & administrative time utilized for requests received following the submission of the program/launch questionnaire.
- Substitutions and transfers to another program offered by The Live Networker are permitted and may incur additional fees. See Transfers section below.
- Please contact the Client Care Department via text at (972) 277-1720 or via email at MakingBusinessEasy@TheLiveNetworker.com to process your cancellation.
- If switching from any program to another program within 14 days of original purchase date & prior to the initiation of the services via questionnaire submission &/or consultation call, a $50 fee will be charged, in addition to any difference in the prices of the two programs.
- All changes and transactions not covered elsewhere in this policy will be subject to a 6% fee of the original order amount to cover processing costs. This includes changes to physical & virtual services/products.
- Substitutions of another person to your program purchase(s) are allowed free of charge prior to the initiation of services. Please contact the Client Care Department via text at (972) 277-1720 or via email at MakingBusinessEasy@TheLiveNetworker.com to process your modification/transfer.
- If, for any reason you are not satisfied with a program offered, The Live Networker will refund the prorated program cost as detailed above. Please follow these guidelines:
- Schedule & attend a Client Check-In Call with your designated Client Success Manager to explain the reason for your refund request.
- Send an email (MakingBusinessEasy@TheLiveNetworker.com), detailing your refund request, including steps that can be taken to satisfy your expectations of the program that was purchased.
- Sign & return, to your designated CSM & to MakingBusinessEasy@TheLiveNetworker.com, the Refund Offer sent to you via email within 14 days of receipt.
- Refunds will be issued within 30 days of the signed Refund Offer being received by The Live Networker as detailed above.
- If you do not communicate with your designated CSM a refund will not be processed.
- No refunds will be issued following the completion, as per the Program Agreement, of the program.
Our Contact Information:
The Live Networker LLC
1321 Upland Drive
Phone: (469) 759-9588