Cancelation & Return Policy

We don’t have many people change or cancel but in the event it does occur we want to let you know exactly how it will work.

Customer Cancellations

  • Full refund (net of a 6% change fee discussed in transfers section below) if you cancel within 14 days of purchase & prior to submitting the Social Media Branding Questionnaire.
  • 50% refund if you cancel within 30 days of purchase & prior to initiating any services beyond Social Media Branding. 
  • A pro-rated refund (up to a maximum of 50% of purchase price) will be offered, based on lead numbers generated to-date & administrative time utilized for requests received following the submission of the program/launch questionnaire.
  • Substitutions and transfers to another program offered by The Live Networker are permitted and may incur additional fees. See Transfers section below.
  • Please contact the Client Care Department via text at (972) 277-1720 or via email at to process your cancellation.

Registration Modifications/Transfers

  • If switching from any program to another program within 14 days of original purchase date & prior to the initiation of the services via questionnaire submission &/or consultation call, a $50 fee will be charged, in addition to any difference in the prices of the two programs.
  • All changes and transactions not covered elsewhere in this policy will be subject to a 6% fee of the original order amount to cover processing costs. This includes changes to physical & virtual services/products.
  • Substitutions of another person to your program purchase(s) are allowed free of charge prior to the initiation of services. Please contact the Client Care Department via text at (972) 277-1720 or via email at to process your modification/transfer.

Refund Policy

  • If, for any reason you are not satisfied with a program offered, The Live Networker will refund the prorated program cost as detailed above. Please follow these guidelines:
    1. Schedule & attend a Client Check-In Call with your designated Client Success Manager to explain the reason for your refund request. 
    2. Send an email (, detailing your refund request, including steps that can be taken to satisfy your expectations of the program that was purchased. 
    3. Sign & return, to your designated CSM & to, the Refund Offer sent to you via email within 14 days of receipt. 
  • Refunds will be issued within 30 days of the signed Refund Offer being received by The Live Networker as detailed above. 
  • If you do not communicate with your designated CSM a refund will not be processed.
  • No refunds will be issued following the completion, as per the Program Agreement, of the program.

Our Contact Information:

The Live Networker LLC

1321 Upland Drive


Houston, Texas


Phone: (469) 759-9588


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