Client Success Manager (CSM) Position
General CSM Education
Know Your Team’s Responsibilities
Know your Products & Client Process for each product
Check In Calls
LL VA Weekly Review
Rules of Engagement
Days & Hours of Operation
You are expected to be available and on time for all scheduled activities on your calendar. .
Normal working hours are Monday – Friday, 9:00am – 5:00pm CST
If you need to be excused, or need time or days off, contact your supervisor ASAP.